Your agreement with Pettito
These Terms of Service apply when you visit Pettito, create an account, contact our team, or begin a purchase or reservation. By using the Website, you agree to these Terms and our Privacy Policy.
If you do not agree, please do not use the Website or submit a payment. A puppy purchase may also include a separate written sales agreement. If that agreement contains terms specific to your puppy, those specific terms control for that transaction.
Eligibility and your account
You must be at least 18 years old and legally able to enter a contract to purchase or reserve a puppy. Your account information must be accurate, current, and belong to you.
- Keep your sign-in information and verification codes private.
- Tell us promptly if you believe someone accessed your account without permission.
- You are responsible for activity completed through your account unless prohibited by law.
Puppy listings and availability
We work to keep puppy descriptions, photos, prices, breed information, and availability current. Because availability can change quickly, a listing is not a promise that a puppy will remain available until checkout is completed.
Age, size, coat, temperament, and breed information describe what is known at the time. They are not guarantees about future appearance, health, behavior, shedding, or suitability for a particular home.
Checkout, holds, and payments
When you enter checkout, Pettito may place a temporary hold on the puppy while you complete payment. The Website shows the hold expiration time. If the hold expires or payment is not completed, the puppy may become available to another family.
The amount shown in the final review is the amount submitted for payment. A Pay in Full transaction creates a completed purchase only after payment is confirmed and inventory is successfully finalized. A reservation creates a reservation and applies the deposit toward the puppy's listed purchase price.
- Do not refresh, retry, or submit through multiple devices to intentionally create duplicate transactions.
- Payment authorization can be declined or remain pending with the payment provider.
- Pettito may pause a transaction that requires reconciliation or a manual review.
Reservations
Reservations are governed by the more detailed Reservation Policy, which is part of these Terms.
A reservation deposit is not a full purchase. The remaining balance, any deadline, and the next steps are shown in the confirmation or communicated by Pettito. Reserving a puppy does not create delivery or pickup arrangements.
Delivery and pickup
When per-mile delivery is enabled, the Website quotes one-way driving distance from the puppy’s branch to your address using Google Maps. The unrounded distance is multiplied by the active USD-per-mile rate and the delivery charge is rounded up to the next whole dollar. Store pickup has no delivery charge. The final review shows delivery and applicable tax separately, and a prepared checkout locks those amounts for its displayed hold period.
Route information is provided by Google Maps and is subject to the Google Maps terms. If a route cannot be quoted, choose pickup or contact Pettito; an unavailable quote does not mean free delivery.
Delivery dates, routes, drivers, pickup times, and meeting locations are confirmed separately. A requested date or location is not final until Pettito confirms it.
You are responsible for providing accurate contact and delivery information and for being available at the confirmed handoff. See our Delivery Options page for a general overview.
Communications
You agree that Pettito may contact you about your account, verification codes, inquiries, reservation, payment, pickup, or delivery using the email address or phone number you provide. Transactional messages are part of the service and are different from optional marketing communications.
Carrier message and data rates may apply. You can ask us to update your contact information through our support team.
Website testimonials
The Website may display testimonials, ratings, names, optional subtitles, and photos selected and published by Pettito through its CRM. These testimonials describe individual experiences and do not guarantee a particular puppy, service result, or outcome.
Pettito may update, reorder, or remove a testimonial from the Website when its content, consent, accuracy, or Website presentation needs to change.
Responsible use of the Website
Use Pettito only for lawful, personal purposes connected with learning about, purchasing, or reserving a puppy.
- Do not interfere with the Website, security controls, payments, availability, or another person's account.
- Do not scrape, copy, resell, or misuse listings, photography, branding, or Website content.
- Do not submit false identity, payment, delivery, or contact information.
Content, service availability, and limitations
Pettito and its licensors own the Website, brand, design, text, and media except where stated otherwise. You may use the Website for personal, noncommercial purposes, but no ownership rights are transferred to you.
The Website may occasionally be unavailable or contain an error. To the extent permitted by law, it is provided on an “as available” basis. Nothing on the Website replaces veterinary, legal, financial, or other professional advice.
To the extent permitted by law, Pettito is not responsible for indirect, incidental, special, or consequential losses caused by use of the Website. Nothing in these Terms limits rights or remedies that cannot legally be limited.
Changes and questions
We may update these Terms when the Website, checkout, or applicable requirements change. The updated date at the top tells you when the current version became effective. Material changes will be communicated when required.
Questions or concerns should be sent through our Contact page or by calling (539) 476-2907. Contacting us first gives our team an opportunity to understand and resolve the issue.