What a reservation means
A Pettito reservation temporarily commits an available puppy to you after the reservation deposit is successfully paid and the reservation confirmation is created.
A reservation is not a completed puppy purchase. The deposit is credited toward the puppy's listed purchase price, and the remaining balance must still be paid according to the next steps communicated by Pettito.
Reservation price and payment
The reservation deposit shown for the puppy during checkout is the amount charged today. The Website also shows the puppy's current full price and the remaining balance after applying the deposit.
Reservation pricing may change for future reservations. Your completed reservation keeps a snapshot of the deposit paid, the puppy price used at that time, and the resulting balance.
- A payment attempt does not create a reservation until the payment is confirmed.
- A duplicate click or retry should return the same completed reservation rather than charge a second deposit.
- If a payment is declined or remains unresolved, Pettito may ask you to retry or contact support.
The 15-minute checkout hold
When reservation checkout begins, Pettito may hold the puppy for approximately 15 minutes so you can complete payment. The countdown comes from the server and is shown in checkout.
The checkout hold is not the same as a paid reservation. If it expires before payment is completed, it is released and another customer may begin checkout for that puppy.
When the reservation becomes active
A reservation becomes active when payment is confirmed and Pettito successfully records the reservation. You will receive a private confirmation with the reservation number, puppy, deposit paid, full price, remaining balance, and current status.
Pettito also sends a confirmation to the verified email connected with your account. Keep the private confirmation link and reservation number for your records.
Reservation deadline
A reservation may initially have no deadline. Pettito staff may later assign a date and time for completing the remaining steps. Once assigned, the deadline appears in your reservation details and communications.
Changing stores or replacing the puppy does not automatically extend or restart the deadline. Times are interpreted using the applicable Pettito location and the exact expiration instant recorded for the reservation.
If a reservation expires
If the deadline passes while the reservation remains active, Pettito may mark it expired and release the puppy so it can return to the available catalog.
An expired reservation is flagged for staff review. Expiration does not automatically issue a refund, create a store credit, or transfer the deposit. Pettito reviews the circumstances, applicable agreement, payment status, and applicable law before deciding the next action.
Replacing a reserved puppy
An eligible active Website reservation may be transferred to another available puppy through the reservation flow. An approved replacement moves the same reservation number and deposit to the new puppy for $0 due at the time of replacement.
- The original reservation deadline continues without restarting.
- The previous puppy is released and the new puppy becomes reserved only after confirmation succeeds.
- The new remaining balance is based on the new puppy's current full price minus the deposit already paid.
- A replacement may require staff help if the reservation is expired, ineligible, or the transferred deposit equals or exceeds the new puppy price.
Reserving more than one puppy
If you already have an eligible reservation, you may choose to reserve another available puppy instead of replacing the existing one. Each additional reservation requires its own deposit and receives its own reservation number, balance, and deadline.
A change to one reservation does not automatically change your other reservations.
Cancellations, refunds, and payment disputes
Online self-service cancellation and automatic refunds are not currently available. Contact Pettito promptly if you no longer wish to continue, believe a payment was made in error, or need to discuss a reservation.
Refund eligibility is reviewed according to the transaction, reservation status, written sales agreement, payment-provider status, circumstances, and applicable law. Pettito will not promise a refund until that review is complete.
Starting a payment dispute with your bank does not automatically cancel the reservation or replace the need to communicate with Pettito about the puppy's status.
Remaining balance and next steps
Pettito will contact you about the remaining balance, required documents, puppy readiness, and any delivery or pickup arrangements. Until those steps are completed, the reservation remains separate from a completed sale.
Questions about a reservation, deadline, replacement, balance, or refund review can be submitted through our Contact page or by calling (539) 476-2907. Please include your reservation number, but never send full card details.